Privacy Policy
1. Overview
This Privacy Policy explains how Caribbean Portals collects, uses, shares, and protects information when you browse our website, request cruise information, use our concierge tools, create or manage a booking, or contact us.
2. Information We Collect
We may collect contact details such as name, email address, phone number, mailing address, and communication preferences. For booking requests, we may collect traveler names, dates of birth, citizenship or residency information, passport or travel document details, dining or accessibility requests, emergency contact details, loyalty numbers, and other information required by the cruise line or supplier.
We may collect trip preferences, departure ports, dates, budgets, cabin preferences, passenger counts, lead details, chat or concierge messages, booking references, payment status, and customer support history.
We may also collect technical data such as IP address, device and browser information, referring pages, pages viewed, cookies, analytics identifiers, approximate location, and website interaction data.
3. How We Use Information
We use information to respond to inquiries, recommend cruises, request or manage reservations, process payments, provide booking support, send confirmations and service messages, prevent fraud, operate and improve the website, personalize content, measure performance, comply with legal obligations, and enforce our terms.
We may use contact information to send transactional messages about inquiries and bookings. Marketing messages, where used, should include any opt-out rights required by applicable law.
4. Third Parties and Service Providers
We may share information with cruise lines and travel suppliers, including MSC Cruises, when needed to price, request, confirm, modify, or service a booking. We may also share information with payment processors such as Stripe, email providers such as Resend, messaging providers such as Twilio, analytics and hosting providers, customer support tools, fraud prevention providers, and professional advisors.
These third parties may process information under their own terms and privacy policies. Cruise lines and suppliers may require personal information to provide travel services and comply with maritime, security, immigration, customs, and public health rules.
5. Payments
Payment card details are processed by third-party payment processors. We may receive limited payment information such as payment status, transaction identifiers, amount, currency, and card brand or last four digits. We do not intend to store full payment card numbers on our servers.
6. Cookies and Analytics
We may use cookies, local storage, pixels, log files, and similar technologies to keep the site working, remember preferences, understand traffic, improve conversion flows, and protect against misuse. Browser settings may allow you to block or delete cookies, but some features may not work correctly.
7. Data Retention
We keep information for as long as needed to provide services, maintain booking records, resolve disputes, comply with legal and accounting obligations, prevent fraud, and operate the business. Retention periods may vary by record type, supplier requirement, and applicable law.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, and to object to or opt out of certain processing. These rights may be subject to identity verification, legal exceptions, supplier recordkeeping requirements, and booking-related obligations.
To make a request, contact us using the contact information published on this website. We may need to retain certain records where required for legal, accounting, fraud prevention, dispute resolution, or supplier servicing purposes.
9. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No website, network, payment system, or storage method is completely secure, so we cannot guarantee absolute security.
10. International Travel and Transfers
Cruise travel often requires sharing information across borders with cruise lines, ports, government authorities, service providers, and technology vendors. By using our services, you understand that information may be processed in locations with different data protection laws than your own.
11. Children's Privacy
Our website is intended for adults making travel decisions. Information about minors may be collected when an adult provides it for a family or group booking. Adults are responsible for providing information about minors only when authorized to do so.
12. Consent to Marketing and Sales Contact
When you submit a contact or quote form on this site, we collect your name, a phone number or email address, and roughly when you want to travel.
We use it so that a human advisor can contact you about your request and about travel offers, by phone, WhatsApp, SMS, or email — including through automated technology. Consent is not a condition of purchase.
We keep a record of your consent. That record includes the exact wording shown to you when you agreed, the date and time, your IP address, and your browser. We keep it for as long as we may need it to demonstrate that consent was given.
To withdraw consent, reply STOP to any message, or write to [email protected]. We will stop contacting you for marketing purposes. Message and data rates may apply.
13. Updates
We may update this Privacy Policy from time to time. The updated version should be posted on this website with any effective date or revision information required by counsel.
14. Contact
For privacy questions or requests, contact Caribbean Portals using the contact information published on this website.